The laptop had just done a windows update so we knew the root cause. The error code 19 showed on the keyboard driver, “cannot start this hardware device”. This can be a real problem, in this case, we were able to use our SOS system and access the laptop remotely because he could still use his mouse.įirstly we found that in the device manager the keyboard drivers were not working. We recently had a client with a problem where both his laptop and wireless keyboards stopped working.
How to fix a keyboard that does not work in Windows 10
